FAQ · 46
Answers for the whole routine.
Products, ingredients, dosage, delivery, subscriptions and safe use—organized so you can find the answer before you have to ask.
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If your question is about your individual dog’s health, your veterinarian is the right person. For products, orders and subscriptions, Little Legs can help.
Contact Little Legs →Choosing & combining
How to choose between formulas, use the quiz and build a sensible routine.
How do I choose the right formula?
Start with the concern you notice most consistently: settling and stress, skin and coat, or movement and joints. Read the “right fit” and “speak to a vet first” sections on the product page. If concerns overlap, the quiz can organize the choice but does not diagnose your dog.
Can I combine two Little Legs products?
Sometimes, but compare the full active lists and daily servings first. Allergy and Hip & Joint both include MSM and turmeric, for example. Ask your veterinarian when medication, pregnancy, chronic illness or several targeted supplements are involved.
Can the quiz tell me what is wrong with my dog?
No. It only maps the concern you select to the closest of three nutritional formulas. Sudden, severe, painful or persistent symptoms need veterinary assessment.
How long does one pouch last?
Every pouch contains 60 chews. At one chew daily it lasts 60 days; two lasts 30 days; three lasts 20 days; four lasts 15 days; five lasts 12 days; and six lasts 10 days. Use the calculator on each product page for the exact weight band.
Orders & delivery
Tracking, delivery estimates, free shipping, returns and damaged parcels.
Where does my order ship from?
Orders ship from the Little Legs warehouse in the Netherlands with track and trace. The products themselves are made in Europe.
How long does delivery take?
The current estimate is 1–2 business days to Belgium and the Netherlands, and 3–5 business days to Denmark, Germany and the United Kingdom. These are estimates rather than guarantees; carrier disruption and public holidays can add time.
When is shipping free?
Tracked shipping is free with a subscription or a one-time order containing two or more pouches. Checkout remains authoritative for the final shipping method and price.
What should I do if a parcel is damaged or missing?
Keep the packaging, take clear photographs and contact info@littlelegs.dk with the order number and tracking details. If tracking has stopped updating, the team can investigate with the carrier.
Subscriptions & guarantee
Savings, renewals, changes, cancellation and the 60-day trial.
How much does the subscription save?
The standard monthly subscription saves 20% compared with the one-time pouch price and includes tracked shipping. The selected plan and final total are shown again at Shopify checkout.
Can I pause, skip or cancel?
Yes. Use the customer account linked from the menu and footer to manage the subscription. If you cannot access the account, contact the team with the subscription email address.
What is the 60-day guarantee?
Follow the weight-based guide consistently and assess the relevant everyday signals. If the product is not a fit, contact info@littlelegs.dk with the order number within 60 days. The guarantee does not replace the separate legal rights that may apply to your purchase.
Does cancelling a subscription cancel an order already processed?
Not necessarily. Subscription changes apply according to the account cut-off and order status. If a renewal has already processed, contact the team immediately; do not assume cancelling the future plan recalls a parcel already being prepared.
Safety & product care
Medication, veterinary boundaries, storage and introducing a chew.
Can supplements replace veterinary care?
No. They provide daily nutritional support and are not intended to diagnose, treat, cure or prevent disease. Acute, severe, painful or persistent changes need veterinary care.
Can I give the chews with medication?
Ask your veterinarian before combining supplements and medication. Calm & Balance contains St John’s wort, which can interact with several medicines. Never stop or alter prescribed treatment without veterinary guidance.
How should I introduce a new chew?
Give it with food and consider beginning with half the suggested serving for several days if your dog has a sensitive stomach. Change one thing at a time and watch appetite, stool, skin and general behaviour.
How should the pouches be stored?
Keep them cool and dry, away from direct sunlight, and reseal the pouch after every use. Keep all supplements out of reach of children and animals that might eat more than the daily serving.
Allergy & Itch
Product-specific questions about fit, ingredients, timing and safe daily use.
Is this an allergy medicine?
No. It is a nutritional supplement for daily skin, coat and normal immune support. It does not diagnose, treat or replace veterinary allergy care.
How long should I try it?
Use it every day and assess over 4–8 weeks. Skin and coat biology changes gradually. The 60-day guarantee is designed around that reality.
Can I use it during pollen season?
Yes, many owners use it consistently through seasonal periods. Start before the usual difficult period when practical, and keep prescribed care unchanged unless your vet advises otherwise.
Does it contain fish or animal ingredients?
Yes. It contains fish oil, colostrum, goat milk powder and hydrolysed animal protein. Check the full ingredient list for your dog’s known sensitivities.
Can I combine it with other supplements?
Often yes, but compare overlapping ingredients and ask your veterinarian when your dog also receives medication or multiple targeted supplements.
What if my dog refuses the chew?
Break it into food and introduce a small piece first. If acceptance never improves, contact us within the guarantee period.
Why does my dog keep licking their paws?
Repeated paw licking can reflect environmental sensitivity, dry skin, contact irritation, food sensitivity, infection, pain or habit. This formula offers daily nutritional skin-barrier and immune support, but new, intense or one-sided licking needs veterinary assessment.
What do beta-glucans contribute?
Biolex MB40 supplies beta-glucans from brewer’s-yeast cell walls. They are included to support normal immune function and complement colostrum rather than relying on one immune-supporting ingredient.
Why micro-encapsulated fish oil?
It supplies the marine omega-3 fatty acids EPA and DHA while helping protect the oil inside a soft chew. Omega-3 and evening primrose oil address different fatty-acid parts of normal skin-barrier nutrition.
What happens if it does not suit my dog?
Use the weight-based serving consistently and keep a simple weekly record. If there is no meaningful difference within the 60-day trial, contact Little Legs with your order number to use the satisfaction guarantee.
Calm & Balance
Product-specific questions about fit, ingredients, timing and safe daily use.
Will it make my dog sleepy?
It is a nutritional calm-support chew, not a sedative medicine. Individual responses vary; stop and speak to your veterinarian if you notice unusual sleepiness or lethargy.
Can I give extra before fireworks?
Do not exceed the weight-based guide. Build a daily routine ahead of predictable events and combine it with a safe, quiet environment.
Is hemp seed the same as CBD?
No. Hemp seed powder is a nutritional ingredient containing fatty acids, protein and minerals; it is not a CBD product.
Can it replace behaviour training?
No. It can support a calmer baseline, while training and good management teach the dog what to do in difficult situations.
Can it be combined with medication?
Ask your veterinarian first. St John’s wort is known to interact with several medicines.
How quickly should I judge it?
Track similar triggers over several weeks. Look for response intensity and recovery time rather than expecting every trigger to disappear.
Can I give it every day?
Yes, it is formulated as a daily routine. Use the weight-based amount and reassess periodically. Ask your veterinarian first when medication or a diagnosed condition is involved.
Is it suitable for fireworks or travel?
It can support a steadier baseline around predictable triggers, but it is not an emergency sedative. Start daily use ahead of the event and pair it with a quiet safe space, familiar routine and behaviour support.
Can it help with separation-related distress?
It may support general calm, but separation problems need a gradual behaviour plan and sometimes professional help. A chew should never be the only strategy for a dog in distress when left alone.
What if it does not work?
Give the correct daily amount consistently and assess comparable triggers over the 60-day period. If there is no meaningful improvement, contact Little Legs with your order number to use the satisfaction guarantee.
Hip & Joint
Product-specific questions about fit, ingredients, timing and safe daily use.
Is it only for senior dogs?
No. Active, large-breed and adult dogs may use joint support proactively. Sudden or painful movement changes still need veterinary assessment.
How soon should movement change?
Joint nutrition is gradual. Give it consistently for 4–8 weeks and compare repeatable activities such as standing, stairs and a familiar walk.
Can it replace pain medication?
No. Do not stop or change prescribed treatment. A supplement can be part of a wider plan agreed with your veterinarian.
Does it contain shellfish?
Yes. Green-lipped mussel is a shellfish ingredient. Ask your veterinarian if your dog has a known sensitivity.
Should my dog still exercise?
Usually yes, at an appropriate level. Consistent low-impact movement and healthy body weight are central to joint care. Follow your vet’s limits after injury or diagnosis.
Can it be combined with other supplements?
Check for overlapping glucosamine, chondroitin, MSM, turmeric or marine ingredients. Ask your veterinarian when combining several joint products or medication.
What age should joint support begin?
There is no single age. Large-breed, highly active and previously injured dogs may start earlier; many owners consider support as dogs enter mid-life. A veterinarian can help assess body condition, gait and individual risk.
What does green-lipped mussel add?
Green-lipped mussel is a marine ingredient that provides distinctive omega-3 fatty acids and complements the structural ingredients glucosamine, chondroitin, collagen and MSM.
Can it cure hip dysplasia or arthritis?
No. A supplement cannot cure a structural condition or arthritis. It can provide daily nutritional support within a broader plan that may include weight management, adapted exercise, rehabilitation and veterinary treatment.
What if there is no change after 60 days?
Check that the serving matched body weight and was given consistently. If repeatable activities show no meaningful difference during the trial, contact Little Legs with your order number to use the satisfaction guarantee.
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